Group formed: me, Rachel and Richard. On our first meeting we decided to compile a list of websites or apps that have we consider of bad usability, services that we use with a certain frequency and that fill one of these items:
- a website/app that let us achieve our main goals but don’t leave us completely satisfied with the overall experience.
- a website/app with an unnecessarily complicated screen.
- a website/app that has too many hurdles between us and our goals.
Firstly we decided to redesign an existing experience, we wanted to make a contribution to the users of a particular service, and maybe send our findings to their development team and hopefully have this new user experience developed for ourselves and other users.
The group selected a few of the worst user experiences we came across in the market and voted. The nominees were:
- Amazon app for its bad shopping experience on mobile devices.
- Mytaxi for not picking up what people loved about Hailo.
- Tesco Automated Checkout always telling us there is an unexpected item in the bagging area even though there is nothing there.
- Dromoland Castle for its complicated booking system.
- Three.ie for being a mobile operator and not having a responsive website.
- IADT student registration for having so many passwords and registration forms to go thru.
- Blackboard for being stuck in a distant past.
- Lotto app for not offering the experience we think we deserve when buying tickets.
We have lift-off
After a quick discussion, we have chosen to redesign the Lotto app. We all shared a few pain points using the Lotto app and as we thought that the majority of people played the Lotto or had contact with the app at some stage, this would make it easier to gather information.